Refund and Cancellation Policy

GFIC CAPITAL is committed to maintaining transparent and accurate payment records. This Refund and Cancellation Policy explains how payment failures, duplicate payments, refund requests and cancellation requests are handled.

1. Payment Processing

Payments made through our website may be processed using third-party payment service providers, including Razorpay. GFIC CAPITAL does not store complete debit card, credit card, UPI PIN, CVV or net banking login details on its servers.

A payment will be treated as successful only after confirmation is received from the payment service provider and the payment is successfully verified in our system.

2. Failed Payments

If money is deducted from the customer's bank account but the payment status is shown as failed, pending or incomplete, the transaction will be checked using the payment reference and payment gateway records.

If the amount is not received by GFIC CAPITAL, the payment amount may be automatically reversed or refunded by the bank, UPI provider or payment service provider according to their applicable processing timelines.

3. Duplicate Payments

If a customer accidentally makes more than one payment for the same transaction, the customer must contact GFIC CAPITAL with the following details:

• Customer name
• Membership number or account reference
• Transaction date
• Transaction amount
• Razorpay payment ID or transaction reference
• Screenshot or proof of payment, if available

After verification, the duplicate amount may be refunded to the original payment source or handled according to the applicable account and transaction terms.

4. Eligible Refunds

A refund may be considered in the following situations:

• Verified duplicate payment.
• Payment deducted but not credited to the intended account.
• Payment credited due to a technical or system error.
• Any other situation where GFIC CAPITAL confirms that a refund is applicable.

Refund approval will depend on transaction verification, payment gateway confirmation and the applicable terms of the relevant product or service.

5. Non-Refundable or Restricted Transactions

The following transactions may not be eligible for cancellation or refund after successful processing:

• Transactions already correctly credited to the customer's account.
• Transactions completed under an accepted deposit scheme.
• Transactions where the applicable deposit or service terms do not permit cancellation.
• Transactions already closed, settled or paid out according to the applicable terms.
• Transactions affected by incorrect information supplied by the customer.

Any request relating to a deposit account will be handled according to the specific terms, maturity conditions and closure rules applicable to that account.

6. Fixed Deposit Transactions

Fixed Deposit transactions are subject to the deposit period, maturity date, interest conditions and terms accepted by the customer at the time of creating the deposit.

A successful Fixed Deposit payment is not treated as a normal online product purchase. Cancellation, premature closure, maturity payment and refund requests will be handled according to the applicable Fixed Deposit terms and the internal verification process of GFIC CAPITAL.

Customers should contact GFIC CAPITAL before making a payment if they require clarification regarding the deposit amount, deposit period, maturity date or applicable conditions.

7. Refund Processing Method

If a refund is approved, it will normally be processed to the original payment source used for the transaction, wherever supported by the payment service provider.

GFIC CAPITAL will not normally process refunds to an unrelated third-party account. Additional verification may be requested before processing a refund.

8. Refund Processing Time

Once a refund is approved, GFIC CAPITAL will initiate the refund through the applicable payment service provider or payment method.

The time taken for the amount to appear in the customer's bank account, card account or UPI account may depend on the bank, card issuer, UPI provider and payment service provider.

Customers may be asked to wait for the applicable banking or payment-provider processing period before raising a further complaint.

9. How to Request a Refund

To request assistance or a refund review, customers should contact GFIC CAPITAL and provide:

• Full name of the customer
• Registered mobile number
• Membership number or account number
• Transaction date
• Transaction amount
• Razorpay Payment ID, Order ID or transaction reference
• Reason for the refund request
• Supporting payment proof, if available

10. Incorrect Account or Payment Details

Customers are responsible for entering correct account, membership, payment and personal details before confirming a transaction.

If a payment is made using incorrect information, GFIC CAPITAL will review the issue based on the available records. Refund approval is not guaranteed and will depend on whether the transaction can be verified and reversed.

11. Fraudulent or Unauthorized Transactions

Customers must immediately contact their bank, UPI provider or card issuer if they believe that a payment was unauthorized or fraudulent.

GFIC CAPITAL may request transaction details and cooperate with the relevant payment service provider or financial institution during the investigation.

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Last Updated: September 2026