GFIC CAPITAL – Payment and Account Cancellation Guidelines
GFIC CAPITAL aims to provide clear and transparent information regarding payment and account-related cancellation requests. All cancellation requests will be reviewed according to the transaction status, applicable account terms, deposit scheme conditions and payment service provider records.
Customers should carefully verify the payment amount, customer account, membership number and selected deposit scheme before confirming a payment.
Once a payment has been successfully completed through Razorpay or another payment service provider, cancellation may not always be possible.
If the payment has already been credited to the intended customer account or deposit scheme, the request will be reviewed under the applicable account or deposit terms.
If a payment is displayed as pending, customers should not immediately make another payment for the same transaction.
Customers should wait for the payment status to be confirmed by the payment service provider or contact GFIC CAPITAL support with the relevant payment reference.
A pending payment will be checked against available gateway, bank and account records before any further action is taken.
If a payment fails and the amount has not been received by GFIC CAPITAL, the payment may be reversed or refunded by the bank, UPI provider, card issuer or payment service provider according to their applicable processing timelines.
If the amount was deducted but the payment was not credited, customers should contact support and provide the Razorpay Payment ID, Order ID or transaction reference.
If a customer accidentally makes multiple payments for the same transaction, the customer must contact GFIC CAPITAL for verification.
After confirming the duplicate payment, GFIC CAPITAL may initiate an eligible refund or reversal according to the applicable payment and account terms.
Recurring Deposit (RD) and Daily Recurring Deposit (DRD) accounts are subject to the applicable deposit period, contribution requirements, penalty rules, maturity conditions and other terms accepted at the time of account creation.
Individual contributions may not be cancelled after successful processing if they have already been credited to the relevant account. Any cancellation, adjustment or refund request will be reviewed according to the applicable scheme conditions.
Fixed Deposits are created for a specific deposit amount and deposit period. Customers should review the principal amount, interest rate, deposit period and maturity date before confirming the Fixed Deposit.
After a Fixed Deposit payment has been successfully processed and the deposit has been created, immediate cancellation may not be available.
Any premature closure, cancellation, settlement or refund request will be handled according to the applicable Fixed Deposit terms and verification procedures of GFIC CAPITAL.
Customers who wish to request cancellation or modification of an account-related service should contact GFIC CAPITAL through the official support channels.
Account cancellation does not automatically cancel payments that have already been processed or amounts already credited to a deposit account.
Any remaining balance, eligible refund or account settlement will be handled according to the applicable account terms and verification requirements.
If a cancellation request is approved and a refund is applicable, the refund will normally be processed to the original payment source, wherever supported by the payment service provider.
Refund processing time may depend on the bank, card issuer, UPI provider, Razorpay and other payment-processing partners.
Cancellation approval does not guarantee an immediate refund. The refund will be initiated only after the transaction and account records have been verified.
Customers should provide the following information when requesting cancellation assistance:
Customers are responsible for entering correct personal, membership, account and payment details before confirming a transaction.
If incorrect information is entered, GFIC CAPITAL will review the issue based on available records. Cancellation or refund approval is subject to verification and may not be guaranteed.
If a customer believes that a payment was unauthorized or fraudulent, the customer should immediately contact the bank, card issuer or UPI provider and inform GFIC CAPITAL.
GFIC CAPITAL may request transaction details and cooperate with the relevant payment service provider during the investigation.
For cancellation, payment failure or account-related assistance, please contact:
GFIC CAPITAL
Email: [email protected]
Phone: +91 94872 80880
Please include your Razorpay Payment ID or transaction reference whenever available.
Last Updated: September 2026